Cookie policy

About Cookies

AFEX is committed to providing you with full and transparent information about cookie use.

What are cookies?

Cookies are small text files which are placed on your computer (or Smartphone or other device used to access the internet) whenever you visit a website. We use cookies for different reasons, including to enhance your visit to our website, e.g. keep you logged in when you navigate between pages, to store your user ID and password securely, to store preferences and personalise home pages, to identify which parts of a site you have visited, or to keep track of your selections.

The cookies we place on your computer cannot be used to retrieve any other data from your hard drive, to pass viruses to your computer, or capture your e-mail address. Each cookie is unique to your web browser and device. Some of the functions that cookies perform can also be achieved using alternative technology. We use the term 'cookies' in this policy to mean cookies and all similar mechanisms.

The cookies AFEX uses, and their purposes

Essential Cookies

These cookies are vital to the basic performance of the AFEX website; they enable critical authentication and validation, session management, and fraud prevention.


  • Cookies that allow us to confirm that you have successfully logged in
  • Cookies that allow you to navigate efficiently between pages

Functionality Cookies

These cookies provide you with additional functionality and enable us to remember the settings that you may have previously applied, such as language preference and font size.


  • Cookies that allow us to remember what preferences you may have set
  • Cookies that allow us to remember your login details, like your user ID

Performance Cookies

These cookies track which pages you visit frequently and how you use the website and its links. They also allow AFEX to promptly identify and fix any issues that might impact your journey within our website. The information that these cookies collect is aggregated before being used to allow us to make improvements to your browsing experience, these cookies are not used to collect your personal information for advertising purposes.


  • Cookies that allow us to understand which browser visitors use and the number of new visitors to our website
  • Cookies that allow us to test different versions of the same page, so we can assess which page layout provides the best customer experience.

AFEX Marketing Cookies

These cookies are placed by AFEX to help us ensure that the marketing messages you receive on our website are relevant to you.


  • Cookies that when used in conjunction with other data we hold about you, such as data about how you use your account, allow us to recognise you when you are logged in and tailor our online marketing and other messages to you

Note that all such cookies will be blocked if you choose to ‘Decline’ cookies through our site (see ‘Managing your Cookie Preferences’ section below).

Third Party Marketing Cookies

AFEX may have relationships with a number of carefully-selected and monitored third-party advertising networks and companies who may also place cookies on your computer for marketing purposes. These 'third-party’ cookies improve the relevance of our advertising, both on our website and across the web where we have advertisements on other websites.

Our advertising policy is designed to give you the most relevant adverts possible, based on your previous visits to our website, the things you looked at and other data we hold about you such as how you use your account, so we can understand what you might like to see on our website next time you visit. These cookies do not collect any information that can personally identify you.

Note that all such cookies will be blocked if you choose to ‘Decline’ cookies through our site (see below).

Managing your Cookie preferences

You can manage your cookie preferences through the AFEX website, and/or through adjusting your browser settings:

  1. Through the AFEX Website

You may choose to either ‘Accept’ or ‘Decline’ marketing cookies from our site by going to the Set Cookie Preferences section in our Privacy Policy. If you choose to ‘Decline’ marketing cookies, essential, functionality and performance cookies will not be blocked.

Any choice you make will not delete any existing cookies previously placed on your computer by our site, but will prevent further cookies from being placed.

If you wish to delete the cookies that are currently stored on your computer, you cannot do this through our site and must instead do this through your browser settings (see below).

Any choice you make on our site will be stored and applied for one year from the date you make the choice, or until you delete all existing cookies through your web browser settings (because if you do this, it will also delete the record of your choice). The next time you access our site after the expiry of the one year period or after deleting your cookies, you will be prompted to provide your choice again.

  1. Through your browser settings.

If you'd prefer to restrict, block or delete cookies from or any other website, you can use your browser to do this. Each browser is different and your browser ‘Help’ function will show you how to do this. Please note that if you choose to disable essential, functionality and performance cookies, it will affect how the AFEX website works. For example, while you will still be able to view the public website, you won't be able to log on to our secured AFEXDirect to check your account, or initiate transactions.

Use of other websites

When you use links to other websites which we provide to you, we recommend that you read the privacy and cookies policies on those websites. Please note that any choice about cookies that you may have provided on an AFEX site will not be honored on non-AFEX websites.

Further information

More detailed information about cookies can be found here: